Who we are
Nova Associates is an introducer that connects expats with independently regulated financial advisors. We do not provide regulated investment advice.
Website: https://novaassociates.cloud
Registered entity & address: Nova Call Centres Services, 4105 Al Salam Tower United Arab Emirates
What information we collect
- Information you submit: name, email, phone number, and answers on our enquiry form (e.g., time in UAE, goals, budget, preferred call time), plus any notes you provide.
- Technical data: IP address, device/browser type, pages visited, and referral source.
- Cookies & tracking: we use cookies and the Meta (Facebook) Pixel to measure and improve enquiries from our ads and website.
(We do not run public comments on this site. If comments are ever enabled, additional information like IP and user-agent may be collected for spam prevention.)
How we use your information
- Respond to your enquiry by email or phone.
- Make an introduction to a regulated financial advisor that matches your goals and jurisdiction.
- Operate, secure, and improve our website (analytics, troubleshooting, conversion measurement).
- Comply with legal obligations and maintain records.
Legal bases (where applicable, e.g., GDPR/UK GDPR/UAE PDPL)
- Consent — when you submit the form and agree to be contacted.
- Legitimate interests — running a secure, effective website; measuring enquiries; making relevant introductions.
- Legal obligation — records we must keep.
Who we share your data with
- Regulated financial advisors solely to facilitate your requested introduction. After an introduction, advisors act as separate data controllers with their own privacy policies.
- Service providers (processors) such as hosting, website platform, email/form delivery, analytics/advertising tools (including Meta). They process data under our instructions and appropriate safeguards.
- Authorities if required by law.
We do not sell your personal data.
Cookies & tracking (including Meta Pixel)
We use cookies to run the site and the Meta Pixel to understand which ads and pages lead to enquiries. The Pixel may collect information about your device and interactions with our pages.
Your choices:
- Use your browser settings to block/clear cookies (site features may be affected).
- Use platform tools (e.g., Meta ad preferences) to manage personalised advertising.
Where required, we display a cookie banner to capture your consent.
How long we keep your data
We keep enquiry data for up to 24 months (or longer if required by law or to manage a complaint), then securely delete it. Advisor partners will have their own retention rules—ask them for details.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to withdraw consent at any time (without affecting prior processing). You may also have rights to data portability and to complain to your local supervisory authority.
International transfers
Your data may be processed in countries outside your own (e.g., hosting/processing in the EU, UK, US, or UAE). We use appropriate safeguards (such as standard contractual clauses where applicable).
Security
We use administrative, technical, and organizational measures to protect your data. No system is 100% secure; please contact us if you suspect unauthorized activity.
Children
Our services are not directed to individuals under 18. If you believe a minor provided data, contact us and we will delete it.
Third-party links
Our site may link to third-party websites. Their privacy practices are their own; review their policies.